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How to do a sim Swap on Telkom


how to do a sim swap on telkom

In the dynamic world of mobile communication, losing a SIM card or facing the need for a new one can be a common occurrence. Telkom, a prominent player in South Africa’s telecommunications arena, provides a convenient solution through its Sim Swap service. This service allows users to retain their mobile numbers even when changing SIM cards. In this article, we will explore the ins and outs of Telkom Sim Swaps, guiding you through the process and addressing common queries.

Telkom Sim Swap is a service that enables users to retain their preferred mobile numbers while changing their SIM cards. Whether you’re replacing an old, worn-out SIM card or responding to a lost or stolen phone, this process ensures continuity in communication without the hassle of adapting to a new number.

Necessary Documents for Telkom Sim Swap

Before delving into the Telkom Sim Swap process, it’s crucial to gather the necessary documents. To successfully perform a Sim Swap, you’ll need:

  • A new Telkom SIM card with its starter pack.
  • Proof of identity (ID card).
  • Proof of residence or an affidavit.

These documents are essential for the authentication process during the Sim Swap. Without them, the swapping procedure becomes challenging.

How to Perform a Telkom Sim Swap

Performing a Telkom Sim Swap is a straightforward process, but it requires a visit to a Telkom office as there is no self-service option. Here’s a step-by-step guide:

  1. Purchase a new Telkom starter pack.
  2. RICA (Register your SIM card) by visiting the URL https://rica.telkom.co.za/ and clicking on START RICA.
  3. Submit your details, including your ID card, proof of residence, and a photo of yourself for security purposes.
  4. Visit the nearest Telkom office with your new Telkom starter pack and ID card to complete the Sim Swap process.

Duration of Telkom Sim Swap

The Sim Swap process itself is relatively quick. However, the duration might be influenced by factors such as queues at the Telkom office and network latencies within Telkom’s processes. While the actual swapping is swift, it’s advisable to allocate some time for potential waiting periods.

Telkom Sim Swap USSD Code

Unlike some mobile providers that offer USSD codes for SIM swaps, Telkom does not provide this option. The Sim Swap process is exclusively available through Telkom offices, and there is no self-service USSD code for this purpose.

Telkom Sim Swap Online: A Quick Guide

Telkom Sim Swaps cannot be performed online, but the RICA process can be initiated through the https://rica.telkom.co.za/ portal. Once RICA is completed online, the actual Sim Swap must be carried out at a Telkom office.

Changing Telkom SIM with the Same Number

If you wish to change your Telkom SIM while retaining the same number, a Telkom Sim Swap is the solution. Follow the steps outlined in the earlier sections to ensure a seamless transition, allowing you to keep your existing number.

Cost of Telkom Sim Swap

It’s important to note that the Telkom Sim Swap service itself is free of charge. The only cost associated with the process is the purchase of the new starter pack required to complete the swap. This makes the service not only convenient but also cost-effective for Telkom subscribers.

Reasons for Telkom Sim Swaps

Telkom subscribers opt for Sim Swaps for various reasons. Common scenarios include having an old or damaged SIM card or the loss of a SIM card due to theft or misplacement. The Sim Swap service addresses these situations, offering a practical solution for users.


In conclusion, the Telkom Sim Swap service provides a seamless way for subscribers to retain their mobile numbers in the face of SIM card issues. By following the outlined steps and understanding the prerequisites, users can navigate the process smoothly. While the service is not available through USSD codes or online swaps, the convenience and cost-effectiveness make it a preferred choice for Telkom subscribers.

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